The portal is bilingual (Arabic and English) with a clean, minimalist interface. Unlike many older government sites, Tawasul is mobile-responsive, allowing journalists to download assets on the go from an event floor. Load times are optimized for the MENA region, though international users report smooth access as well.
Similarly, Shurooq itself has been recognized for its overall accomplishments, including being named FDI Agency of the Year in the MENA region in 2013 and 2014. These accolades underscore the emirate’s commitment to excellence across all government service domains, of which the Tawasul portal is an integral part.
Problem: A retail tenant in Al Qasba notices that the air conditioning is malfunctioning during peak summer hours, affecting footfall and sales. Action: The tenant logs into Tawasul, submits a "Facility Management" request, attaches a photo of the thermometer reading, and notes the time of day. Result: The facilities management team receives an alert. Within 4 hours, a technician is dispatched. The tenant receives a follow-up call asking if the temperature has normalized. tawasul.shurooq.gov.ae
Shurooq has a dedicated "Contact Us" page accessible directly from their main site at https://shurooq.gov.ae/contact . This page provides several important details for direct communication:
Navigate to . The user interface is typically bilingual (Arabic and English), reflecting Sharjah’s diverse population. The portal is bilingual (Arabic and English) with
Tawasul.shurooq.gov.ae acts as the official, secure, and centralized communication portal for the Sharjah Investment and Development Authority (Shurooq). The platform facilitates internal stakeholder management, partner collaboration, and access to key administrative systems like the Performance Management System (ePMS) and Enterprise Resource Planning (ERP). For direct access to the portal, visit Tawasul Login . Tawasul : Login Access your account. Login. Shurooq - Sharjah Investment and Development Authority SHUROOQ - Performance and Goals Management
The term "Tawasul," which translates to "communication" or "reach out" in Arabic, is a popular name for customer service and digital governance platforms across the Gulf region. In the UAE, "Tawasul" often refers to sophisticated, multi-channel digital systems used by government entities to enhance citizen and customer engagement. Similarly, Shurooq itself has been recognized for its
Upon submission, the system generates a . The user saves this ID. Unlike a phone call that disappears into the ether, this ID allows the user to return to the portal (or check their email) to view the status: "Open," "In Progress with Engineering," "Resolved," or "Closed."
The tawasul.shurooq.gov.ae sub-domain acts as the central communication, internal service, and vendor integration platform for the Sharjah Investment and Development Authority (Shurooq). It streamlines corporate operations, ERP processes, and stakeholder management for partners and internal personnel through a secure digital interface. For more details, visit Shurooq . Share public link