This is very common. Many Service Tool files are because the tool behaves like a hacking utility (it accesses low-level printer functions). If you trust the source, you can temporarily disable real-time protection, run the tool, and re-enable protection afterward. However, if you are uncertain, upload the file to VirusTotal first.
Look for threads on PrinterKnowledge or reputable printer fix blogs. Installation and Usage Precautions
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Look at the section on the main application tab. Click the Main button next to "Absorber."
Release the button, then press it twice (while still holding the Power button). Release the Power button. This is very common
When your printer displays a waste ink error, the physical waste ink pads inside the machine are likely saturated or very close to it. If you simply reset the counter and continue printing without addressing the physical ink pads, you risk ink overflowing inside your printer. This can cause:
"You will find the link to download about halfway down the page. Service tool v3200 is compatible with 32 bit and 64 bit systems." However, if you are uncertain, upload the file
This is the most critical step. If the printer does not enter Service Mode correctly, the Service Tool will not work.
While continuing to hold the Resume button, press and hold down the Power button. The green power LED light will illuminate.
Understanding these values helps you diagnose whether the reset was successful and whether your printer has other underlying issues.
The printer will whir for a moment and feed a blank piece of paper to print a string of code confirming the counter reset (often showing D=000.0 ).